1. How long will it take to receive my order?
Orders are usually shipped within 2 to 3 business days from receipt of payment. We ship using ACS Courier EU Economy along with a third party system for non-EU Countries. Packages are delivered on average in 7 to 15 business days depending on the country from which you are ordering. Our post office often reminds us, once a package arrives in the destination country, they no longer have control of the package delivery.
2. How will I know my order has been shipped?
You will receive an email notification or sms to let you know your package is on its way. The note will include a link to tracking information.
3. What are my shipping options?
As of this year (2020) we have changed our international shipping in order to offer more affordable postage costs. We are still using the Greek Postal Service along with a third party system.
We are working on expanding the information available on this page--but for now here are the highlights:
Your actual postage will be calculated in the shopping cart based on the weight of the package and the destination.
Since the postage varies and is calculated as you check out, we are unable to provide a cost ahead of time.
Depending on your region/country you will be presented with any or all of the following shipping options.
- ACS Courier Domestic (1-3 Days)
- ACS Courier EU Economy 1st Zone (4-9 Days)
- ACS Courier EU Economy 2st Zone (5-10 Days)
- ELTA Priority International Shipping 1st Zone (3-5 Days)
- ELTA Priority International Shipping 2nd Zone (5-7 Days)
- ELTA Priority International Shipping 3rd Zone (7-9 Days)
Duties, Taxes, and Customs
Please research the policies of YOUR country concerning the receipt of International Packages. International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government.
Any duties and taxes for international shipments are at the cost of the customer. Every country has different rules and regulations regarding international packages.
We follow the general guidelines set by the Greek Postal Service for international shipping that are not specific for any given country. Customs regulations are often different for small packages versus large packages.
Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.