Shipping Information – SapoTerra
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International Shipping

1. How long will it take to receive my order?

Orders are usually shipped within 1 to 3 business days from receipt of payment. We ship your parcel with ACS or FedEx. Packages are delivered on average in 1 to 10 business days depending on the country from which you are ordering and the shipping method you choose.

2. How will I know my order has been shipped?

You will receive an email notification or sms to let you know your package is on its way. The note will include a link to tracking information.

3. What are my shipping options?

You have 2 options the EU Economy and FedEx Express shipping.

Your actual shipping cost will be calculated at the checkout based on the weight of the package and the destination (since the shipping cost varies and is calculated as you check out, we are unable to provide the cost ahead of time)

Depending on your region/country you will be presented with any or all of the following shipping options.


1st Zone

  • EU Economy 1st Zone (4-9 Days)
  • FedEx Express 1st Zone  (1-3 Days)

Countries: Austria, Belgium, Croatia, Czechia, Denmark, Germany, Hungary, Netherlands, Poland, Slovakia, Liechtenstein 


2nd Zone

  • EU Economy 2st Zone (5-10 Days)
  • FedEx Express 2st Zone  (1-3 Days)

Countries: France, Italy, Lithuania, Luxembourg, Monaco, Romania, Slovenia


3rd Zone

  • EU Economy 3rd Zone (5-15 Days)
  • FedEx Express 3rd Zone  (1-3 Days)

Countries: Estonia, Finland, Malta, Portugal, Spain, Sweden


International Shipping

  • FedEx Express  (2-5 Days)

Countries: Canada, United States

Duties, Taxes, and Customs

Please research the policies of your country concerning the receipt of International Packages.  International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government.

Any duties and taxes for international shipments are at the cost of the customer. Every country has different rules and regulations regarding international packages.

We follow the general guidelines set by the Greek Postal Service for international shipping that are not specific for any given country. Customs regulations are often different for small packages versus large packages.

Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.