Orders are usually shipped within 2 to 3 business days from receipt of payment. We ship using ACS Courier EU Economy along with a third party system for non-EU Countries. Packages are delivered on average in 7 to 15 business days depending on the country from which you are ordering. Our post office often reminds us, once a package arrives in the destination country, they no longer have control of the package delivery.
2. How will I know my order has been shipped?
You will receive an email notification or sms to let you know your package is on its way. The note will include a link to tracking information.
3. What are my shipping options?
As of this year (2020) we have changed our international shipping in order to offer more affordable postage costs. We are still using the Greek Postal Service along with a third party system.
We are working on expanding the information available on this page--but for now here are the highlights:
Your actual postage will be calculated in the shopping cart based on the weight of the package and the destination.
Since the postage varies and is calculated as you check out, we are unable to provide a cost ahead of time.
Depending on your region/country you will be presented with any or all of the following shipping options.
We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please contact our business office so that we can remedy the situation. Your satisfaction is our goal.
Contact us during business hours by phone (+30) 697 2356 440 send us an email firstname.lastname@example.org
Due to the nature of our all natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. We know that it can be difficult to order new skin care products online, that is why we offer our soaps, shampoo bars, and many other products in sample or trial sizes so that you can experiment. Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.
Thanks so much for reaching out to us! If you are a business interested in becoming a SapoTerra Wholesale Customer, please review the information below about opening an account with us.
Typically, an opening order should be at least about €300 to open the wholesale account. We do not hold small private businesses to any minimums for re-ordering. We request that you place a good opening order to have a decent selection of products and then order what and as you need from then on.
Discount pricing will be sent once you apply for an account. There is no discount available on sample size soap or shampoo bars.
If you have a store and you want to provide your customers with high quality products such as organic soaps and Extra Virgin Olive Oil just fill out the form linked here with the quantity and the products you are interested also your location and type of business and the sales manager will contact you!
Certified Organic Skin Care The most important consideration in any business is its customers.
Today's world of misleading claims, false advertising, and simple deception, often leaves consumers trying to discover the truth about personal products and their ingredients. We want our customers to know that we are committed to transparency in everything we do. We want our customers to know that when we say "organic," we mean it.
We believe that in becoming a Certified Organic company, our customers do not have to wonder if we really use certified organic ingredients or if our organic products are truly organic. So we choose to be a certified organic company and abide by the strict standards required for organic certification.
Most of our products are vegan and some are not. The animal-derived products we may use are goat milk, buttermilk, honey, beeswax. Our products are never tested on animals (except our human volunteers). We are certified Cruelty-Free Company!
Our soaps contain no animal fats; we use a vegan base of natural plant oils and butters. At SapoTerra, we provide a full list of ingredients for each of our products. In this way, you can make an informed choice about a product that is right for your lifestyle.
NO! SapoTerra does not use raw materials that contain Genetically Modified Organisms (GMOs).
We are required to submit documentation that ALL of our ingredients, even our "non-organic ingredients," were produced without the use GMOs. Since the EU National Organics Program forbids the use of genetic modification in products to be certified as organic, purchasing organic is a great way to lower your exposure to GMO’s. Genetically Modified Organisms refers to any animal, plant or microorganism that has been changed in a lab at the gene level. It is also known as “genetic engineering."
We often receive emails and phone calls from customers with chronic irritated or inflamed skin problems. We have learned that for some people simply switching to a natural product may help.
We believe that natural ingredients are milder, healthier and gentler on the skin.
I often say that it’s what's NOT in our products, that is often the most helpful. While we cannot promise that our products will help heal your inflamed or irritated skin conditions, we have received a lot of feedback from customers telling us that our products have helped soothe irritated skin problems.
Pure essential oils, herbs, and other natural ingredients have been used for centuries. Their folklore and uses have been passed down through generations.
Please note that our products are NOT drugs or medicines meant to treat or cure illness, which would require FDA testing and approval.
Our products are intended to help soothe irritated skin. If you have sensitive skin issues, always try an allergy patch test before using a new product.